Terms & Conditions

Deposit and Final Payments

We require one third of the total price of the booking as a deposit when you book your cottage (s). The remaining balance is to be paid no later than one month before arrival. For bookings made less than one month before arrival the total amount of the booking is required when you book.

Outstanding Balances and Cancellation of Bookings

The full amount of any booking remains due at all times once the booking is confirmed by us and/or the deposit paid.

If the final balance of payment for a booking is not received one month prior to arrival or the booking is cancelled at any time, we reserve the right to place the accommodation back on the market.  In such cases:

  • We will always re-market the accommodation.
  • Should we successfully re-let the entire accommodation/ booking any deposits paid will be refunded.
  • In the event that we are unable to re-let the entire booking the final balance of the booking will remain due at all times.

Should you need to amend a booking we will endeavour to help if at all possible. This will be subject to availability, seasonality and any differences in prices for an amended stay.

You might choose to purchase travel insurance to cover any unfortunate eventuality.


Utilities are included in the quoted rates.

The small laundry room (in the swimming pool building) has a washing machine and a dryer for use on those wet rainy days when drying on the outside clothes line just won’t work. A £1 charge is made for using these facilities.

Arrival and Departure

Your cottage will be available from 3pm on the day of arrival and guests are requested to leave by 10am to allow our cleaning staff access. If you need to arrive outside these times, please give us a call. We ask that cottages are left tidy on departure and that all dishes in the kitchen are clean and your rubbish / recycling is placed in our main bins.

Swimming Pool and Steam Room

The Middlewick Pool is not staffed by a lifeguard and use of it is at guests own risk. All those under the age of 16 using the pool must be accompanied by a responsible adult (over 18) at all times. No food, drink or alcohol (or person under the influence of alcohol) is permitted in the pool building at any time. All persons using the steam room must read the Health Warning displayed at its entrance. Persons under 18 are not permitted to use the steam room.

Dogs at Middlewick

We do accept well behaved dogs in selected cottages, please enquire for more information. In addition to a one off charge for the dog to stay (for extra cleaning required) a refundable £50 deposit is required for bookings with dogs. Dogs are charged for at £15 per dog for stays of 4 days or less and £25 per dog for longer stays. This can be paid for on arrival if not paid at the time of booking, or you decide at the last minute to bring along your dog. Dogs must be kept on a lead at all times, any mess cleaned up, and dogs should not be left unattended at any time in the cottages. Owners of dogs onsite at Middlewick are responsible for their dogs good behaviour and must ensure they have suitable liability insurance for their dog.

Guests on site

The facilities are only open to those booked to stay at Middlewick, and other than with prior agreement, an event in the function room may not be attended by others. The swimming pool is for use by registered guests only. Family and friends are of course welcome to visit our guests (but must leave the site overnight), but please let us know if they are on site.

Additional Charges/ Guests

Where the number of people staying in a cottage exceeds the basic occupancy i.e. 2 (+2) basic occupancy is 2, additional guests staying on either a sofa or pop up bed will be charged at £20 per person per night. This option is only available in certain cottages and must be agreed and paid for in advance.

Lost Property

Lost property is donated to charity after one month if not retrieved. Postage must be paid up front for any goods returned by mail.


Smoking is not permitted in the interiors of any of the buildings.

Fireworks & Fires

The lighting of fireworks or any fires is not permitted on the property at any time.

Lost Keys

A £15 charge will apply for lost keys.


We reserve the right to charge for any significant damages and/ or breakages to the cottages, their contents or the ground and gardens.

We aim to refund any refundable deposits due within 24 hours of departure.

Group Bookings

All bookings of more than one cottage are treated as group bookings. At the end of a group stay you agree to leave the cottages in the condition they were on arrival and to ensure: a) recycling is limited to the containers provided or arrangements are made for the disposal thereof; b) the premises is left in a clean and tidy condition with dishes, cutlery etc, washed and put away; c) in the event that furniture, crockery etc is moved from one cottage to the another, that it all be returned to the original position.  Should it be necessary to rectify the condition of the cottages, function room, recycling, etc a charge will be made based on time and/or damage. Any other assistance provided during group stays will be charged for as appropriate and agreed in advance.

Group Bookings Insurance

The organisers of Group Bookings are responsible for ensuring that they have appropriate insurance for the event they are running. Copies may be requested.

Group Use of Function Room

When booked, the Function Room is subject to conditions on its use. These will be viewed here.

Group Use of External Caterers

Where Middlewick is not organising catering for a Group it is agreed that any external caterers will contact Middlewick in advance. Such caterers will need to visit Middlewick in advance for the facilities and safety to be explained. The use of kitchens in the individual cottages by caterers is not allowed. All caterers will need to provide evidence of professional insurance and liability cover.

Glastonbury Festival Accommodation

Bookings for Glastonbury Festival Wednesday 21st to Sunday 25th June 2017 are subject to the following additional terms and conditions. This includes the Tuesday night before festival, 20th, and the Monday night after the festival, 26th:

We require one third of the total price of the booking as a deposit when you book your cottage (s). The remaining balance is to be paid no later than 8 weeks before arrival. For bookings made less than 8 weeks before arrival the total amount of the booking is required when you book.

Cottages must be left in a clean and tidy condition at the end of the stay. You will be charged for any carpet or upholstery cleaning required at the end of the stay at our cost price.

Where cottages show an additional number of beds i.e. Annex – Sleeps 2 (+2) the additional possible additional guests will be charged at £40 per night, per person.

Middlewick has a maximum number of allowable guests staying on site at any one time and this means that not all the additional + guests for all the cottages can stay at the same time. If booking by telephone we will advise if your cottage can accept additional guests. If booking online we will advise you subsequent to receiving your booking if we can accommodate the additional numbers you requested.

Prices exclude tickets to the Glastonbury Festival itself.